Refund policy
At JarHaven, customer satisfaction is important to us. We want you to feel confident when purchasing products from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related concerns.
By purchasing from JarHaven.store, you agree to the terms described below.
1. 30-Day Return Policy
We offer eligible customers a 30-day return period.
You may request a return within 30 days from the date your order is delivered. Return requests submitted after the applicable 30-day period may not be accepted unless otherwise required by applicable law.
Eligible returns are free of charge when completed according to the return instructions provided by our customer support team.
2. Return Eligibility
To qualify for a return, the product should generally:
Be returned within the applicable 30-day return period;
Be in substantially the same condition in which it was received;
Include the original components, accessories, and packaging where reasonably possible; and
Be accompanied by valid proof of purchase or an identifiable JarHaven order number.
Products that have been intentionally damaged, materially altered, improperly used, or returned in a condition substantially different from how they were received may not qualify for a full refund, except where applicable consumer law provides otherwise.
3. Starting a Return
To request a return, contact:
Please include your order number, the item you wish to return, the reason for the return, and photographs where relevant, particularly for damaged, defective, or incorrect products.
If your return is approved, our team will provide applicable return instructions.
Please do not send products to any address without receiving return instructions from us first. The appropriate return destination may vary depending on the order and fulfillment location.
Unauthorized returns may result in processing delays.
4. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible at support@JarHaven.store.
Please provide your order number and clear photographs or other information reasonably necessary for us to review the issue.
Depending on the circumstances, we may provide an appropriate remedy, which may include a replacement, refund, or other solution consistent with applicable law.
5. Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After we issue a refund, your bank, credit card company, payment processor, or other financial institution may require additional processing time before the funds appear in your account. These processing periods are controlled by the applicable financial institution and are outside JarHaven's direct control.
6. Exchanges
If you would like a different product, size, style, or variation where applicable, contact our support team.
Depending on product availability and order circumstances, we may offer an exchange or recommend returning the original product for a refund and placing a new order.
7. Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled after it has entered processing or shipment preparation.
If cancellation is no longer possible, you may request an eligible return after receiving your order.
8. Contact
Questions regarding returns and refunds can be sent to:
JarHaven
1259 Rue Guy
Montréal, QC H3H 2K5
Canada
Email: support@JarHaven.store
Phone: (905) 569-6010